Contact
We read every email personally and usually reply within 24 hours (business days).
Email us
Bugs, theme requests, PDF issues or help with your Music Bingo — just send us a quick note.
info@bingocards-generator.comResponse time
Usually within 24 hours on business days (Mon–Fri, 09–18 CET). Weekends may take a bit longer.
Location
Team based in the Netherlands. Servers hosted in Frankfurt (EU) for speed and GDPR compliance.
Quick answers
I can't download my PDF — what now?
Try another browser (Chrome works best) and disable ad-blockers for bingocards-generator.com. Still no luck? Email us a screenshot of the error.
Can I get a refund?
Yes. Contact us within 14 days of purchase and we'll refund you (EU consumer law).
Does the Spotify integration work on my phone?
Yes, with a Spotify Premium account. We recommend Wi-Fi over mobile data for stable playback.
Do you process my card content (photos, texts)?
No — cards are rendered locally in your browser. Only if you click 'Save to play online' we store your card in our EU database. See our Privacy Statement for details.
